Zendesk Integration von Bitrix24 Integrations

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Zendesk Integration

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Bitrix24 Integrations

Beschreibungen

Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our Helpdesk article.

The app works with Bitrix24 commercial plans only.
There is an opportunity to try the application for free during the demo period.

Installationsanleitung

Technischer Support

Datensicherheit

Veröffentlicht: 28.03.2018

Technischer Support

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support.

Our dedicated Integrations support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

Additionally, we highly recommend following the steps outlined in this article to troubleshoot common issues in the event that the app is not functioning or connecting as expected.

Installation

When at the settings page, input your Zendesk account data:

Subdomain
Login email
API token

If the connection is successful, you will see a confirmation page: “Your Zendesk is successfully connected”.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API token:
1. Go to the "Admin Center".
2. Go to "Apps and integrations".
3. Go to "Zendesk API".
4. Click the "Settings" tab
5. Make sure that the "Token access" switch is on
6. Click the "Add API token" button
7. Copy and save your token

Datensicherheit

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Zendesk Integration

Die Anwendung fordert Zugriff auf die folgenden Daten:

CRM

voller Zugriff: Anzeigen, Erstellen, Bearbeiten und Löschen von Leads, Kontakten, Unternehmen, Aufträgen, Rechnungen, Angeboten, Aktivitäten, Nutzerfeldern etc.

Nutzer (minimal)

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Anwendungseinbettung

voller Zugriff: Anzeigen, Erstellen, Bearbeiten und Löschen von Widgets

Unternehmensstruktur

voller Zugriff: Anzeigen, Erstellen, Bearbeiten und Löschen von Abteilungen

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voller Zugriff: Anzeigen, Erstellen, Bearbeiten und Löschen von Chats und Nachrichten; Anbindung der Nutzer an Chats; Bearbeiten von Chats; Lesen von allen Chat-Nachrichten

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